A radical new approach on how to use TOC to build a high-throughput sales process.

Rob Newbold challenges the need of the Feeding Buffers in the TOC Application Critical Chain. He shows the benefits of conceptually having them, but also the practical difficulties of implementing them effectively. This is evidenced by the many " ...

This presentation shows the relevance of customer/client satisfaction as a throughput metric and introduces a widely used method (SERVQUAL) that is both simple and valid for measuring for organizations providing municipal, educational, health service ...

Internal projects are those which are initiated and executed within an organization by their own project management team. In order succeed in bringing the maximum value to the organization, there are 3 key elements for managing internal projects: (1) ...

Case study for South African Breweries (SAB) Miller's TOC journey to world class competitiveness.

Dr. Goldratt presents how his concept of the TOC solution for operations (DBR) took a different dimension after analyzing what Henry Ford and Dr. Taichi Ohno developed for operations. Dr. Goldratt shares the 4 basic steps of flow and how they were ...